A traceroute is a?TCP/IP utility which allows the user to determine the route packets are taking to a particular host. A traceroute is useful in determining whether there is a network problem between your computer and our servers.
The following is instructions on how to run a traceroute, assuming your machine is Windows 2000/XP/2003:
- From the Start Menu, select: RUN
- Type in: cmd
- In the popup window, type: tracert [domain name]
(without the brackets)
Example: tracert discountasp.net - If our Technical Support staff?asked you to run a traceroute, please capture the results and send them to our Technical Support for review.
To capture the results from the Command Prompt Screen
- Right click in the Command Prompt Screen
- Select: Select All
- Press Enter Key (This will copy the text)
- Open up Notepad
- Right click in Notepad screen
- Select: Paste
