SUMMARY
This document contains information on OISSite.com's policies concerning programming support. This includes support for general programming questions and support for third party software.
DETAILS
Custom Code / Programming Support
OISSite.com's support department support requests for help with customer software or code. However, if the support requested is about adding or fixing customer code, we will ask you for small fee. Except for the intial determination whether the problem is related to the web servers configuration, supported/provided components, and/or any other service-related problems. In general, we can assist in determining the cause of error messages and make sure no system/service related issue is causing problems with applications.
This policy is in place because programing support is especially time consuming and the line between problem resolution and programming consulting can become blurred. We currently do not offer programing or debugging consulting services.
Third-Party Code / Software
OISSite.com welcomes all of our customers to use any third-party code they desire except for some applications that are specificly restricted. These types of applications are outlined in our Sevice Usage Policies.
We however do not offer technical/programming/debugging support for third-party products. Except for the initial determination if the problem is related to the web servers configuration, supported/provided components, and/or any other service-related problems, the most effective method to get technical support for third party products is the software vendor and/or the software author.
MORE INFORMATION
Even though we do not offer extended support for the items detailed in this document, we suggest you post your problems, questions, and comments to our community forum. All our customers can help each other out and the community forum is browsed by all of the OISSite.com employees in their spare time, and will attempt to answer any questions they can during their spare time.
